How to deal with flooding and your insurance claim!
When floods happen they can cause such bad damage to your carpets and upset to your home no matter how large or small the area affected is. As we still have to live in the property carrying on as normal, even if the property is upside down.
It’s important to stay focused and turn off all main water connections straight away. If it’s a burst hot water pipe and you have a hot water tank, you will find the hot water will carry on until the hot water tank is switched off or empty. Call your insurance company and explain the situation and ask what you should do to make a claim.
They’ll inform you to get in touch with an organization that restores carpets and give you a couple of companies to contact. The restorers will act very quickly on behalf of the insurance companies, as there job is to get the blowers on to your carpets. If they do not get the carpets dry with in the first 48 hours the water will go stale and smell, in this case, they will most probably have to change the carpets especially if you insist you are not happy.
A loss assessor will contact you on behalf of your insurer who will deal with your claim. They should be fully informed of the incident and have all your policy details at hand. They will probably still like to hear from you what went on and if you have contacted any one as yet, as well as visiting the property as soon as possible to take photos and see the carpet.
You will need to contact carpet companies to arrange measure and quotes to be done, to hand over to the assessor. He may recommend his own carpet companies, but it is always advisable to get your own as well. It is important to make sure they compare “apples with apples”. If you have wool carpets down you don’t want them to quote you on a poly carpet just to win the job through the insurance. You want the quote to reflect the carpet you already have laid.
If you have already got a carpet company in mind but the insurance have gone with another. You can let them know you would be happier with your own choice as may be you have used them previously. If there is a difference in the cost you can pay a bit extra to get the work completed to your standards.
Visit us online for all your Brisbane carpets . We have a huge range of floorcoverings including unbeatable carpet Brisbane prices . Call us today, our mobile flooring show room will visit you for a free measure and quote.
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